RETURNS
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@theaudiolearning.com. Please note that returns will need to be sent to the following address:
Block B, Office B26-169 SRTIP Sharjah, United Arab Emirates, Sharjah, SH, United Arab Emirates
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United Arab Emirates, shipping your goods may take longer than expected.
You can always contact us for any return questions at support@theaudiolearning.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
At The Audio Learning, we are committed to providing valuable and accessible e-learning experiences. However, we understand that there may be instances where a refund is necessary.
Refund requests must be submitted within 48 hours of purchase. Each request is reviewed on a case-to-case basis to ensure fairness and transparency.
Refunds may not be granted if:
More than 20% of the course content has been accessed or downloaded
The request is made after the 48-hour window
The course was purchased as part of a bundle, promotion, or special discount (unless otherwise specified)
To request a refund, please email us at support@theaudiolearning.com with the following details:
Your full name
Order number
Course title
Reason for the refund request
We aim to review all refund requests within 3 working days. If approved, the refund will be processed to your original payment method within 7 to 10 business days.
All refund decisions are made at the sole discretion of The Audio Learning.
If you have questions or need help, feel free to contact us at support@theaudiolearning.com.
Placement Guaranteed Refund Policy
At The Audio Learning, we are committed to providing structured medical coding training, career guidance, and placement support to eligible students enrolled in our Placement Guaranteed Program.
The Placement Guarantee is subject to the student fulfilling all eligibility, attendance, assessment, participation, and job-search requirements outlined below.
1. Eligibility for the Placement Guarantee
To remain eligible for the Placement Guarantee, the student must:
Maintain a minimum of 85% attendance throughout the program.
Attend the required live training sessions and complete assigned coursework.
Complete the prescribed mock tests and assessments.
Achieve a minimum score of 70% in the required mock/final assessment.
Complete all required assignments, practice questions, and interview-preparation activities.
Participate in placement activities and respond to reasonable communication from The Audio Learning’s placement team.
Be available and willing to attend interviews, assessments, and recruitment processes arranged or shared by The Audio Learning.
Maintain an updated resume/CV and provide accurate educational, professional, and contact information.
Apply for suitable job opportunities shared by the placement team and actively participate in the recruitment process.
Attend scheduled interviews and recruitment assessments unless a valid reason is communicated in advance.
Follow reasonable instructions provided by the placement team regarding applications, interviews, documentation, and recruitment processes.
2. Placement Period
The placement assistance and guarantee period will remain active for up to 4 months from the date of successful completion of the program, provided that the student continues to meet all eligibility requirements.
The student is expected to actively participate in the placement process throughout this period.
3. Refund Eligibility
If an eligible student fulfills all requirements of the Placement Guaranteed Program but does not receive a suitable placement opportunity within the applicable 4-month placement period, the student may become eligible to claim a refund under this policy.
Refund eligibility will be determined only after The Audio Learning verifies the student’s attendance, assessment results, course completion, participation, interview/application history, and compliance with the placement process.
4. Conditions That May Make the Student Ineligible
The Placement Guarantee and associated refund may not apply if the student:
Has attendance below 85%.
Fails to achieve the required 70% score in the prescribed mock/final assessment.
Does not complete the required coursework, assignments, tests, or assessments.
Refuses or repeatedly fails to participate in placement opportunities.
Does not attend interviews or recruitment assessments without reasonable prior notice.
Declines suitable job opportunities without a reasonable and documented basis.
Provides false, incomplete, or misleading information during enrollment or the placement process.
Is unavailable for communication or recruitment activities for an extended period.
Fails to provide required documents for employment or recruitment.
Withdraws from the program voluntarily before completing the required training and assessment requirements.
Is already employed in a relevant medical coding/healthcare role or secures employment independently during the applicable placement period.
Is unable to accept employment due to personal, geographical, salary, shift, location, or other preferences that were not part of the original placement terms.
Violates the terms and conditions of The Audio Learning’s program.
Fails to cooperate with reasonable placement-related instructions.
5. Suitable Employment
For the purpose of this policy, a suitable placement means a relevant employment opportunity in the medical coding/healthcare domain that reasonably corresponds with the student’s training, qualification, and eligibility.
The Audio Learning does not guarantee a particular employer, job title, salary, location, shift, work-from-home arrangement, or employment benefits unless specifically stated in the student’s enrollment terms.
6. Refund Request Process
A student who believes they qualify for a refund under this Placement Guarantee must submit a written refund request to:
The request should include:
Full name
Registered email address
Phone number
Order/enrollment number
Course/program name
Date of enrollment
Date of course completion
Reason for the refund request
Supporting information/documents, if applicable
The refund request should be submitted after completion of the applicable placement period and within 7 calendar days thereafter.
7. Review of Refund Request
All refund requests will be reviewed by The Audio Learning on a case-by-case basis.
The review may include verification of:
Attendance records
Assessment and mock-test scores
Course completion
Assignment completion
Placement applications
Interview participation
Communication with the placement team
Job opportunities shared with the student
Other relevant program records
The Audio Learning aims to complete the review within 7 working days of receiving all required information.
8. Refund Processing
If the refund is approved, the eligible refund will be processed to the original payment method used during enrollment.
The refund may take approximately 7–10 business days after approval, depending on the payment gateway, bank, or financial institution.
9. General Terms
The Placement Guarantee is applicable only to students enrolled in a program explicitly advertised or sold as a Placement Guaranteed Program.
Students enrolled in standard courses, masterclasses, workshops, or programs offering placement assistance/support are not automatically covered by this Placement Guarantee unless specifically stated at the time of enrollment.
The Placement Guarantee does not constitute a guarantee of a specific employer, salary, job title, work location, working hours, or employment benefits.
The Audio Learning reserves the right to verify compliance with all program requirements before approving any refund claim.
By enrolling in the Placement Guaranteed Program, the student acknowledges and agrees to the terms of this Placement Guaranteed Refund Policy.
For questions regarding this policy, please contact:
The Audio Learning
Email: support@theaudiolearning.com
